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Privacy and Security Policy

Customer service
When you get in touch with us, we need to process your data to be able to provide optimal service in case you require information about our products, technical support or advice via e-mail, phone or our social media platforms. The data we process are name, email address, and phone number.

We retain any personal data contained in telephone calls for 3 months, data in e-mail correspondence for 2 years and other data about you for 36 months after you last contacted us. This processing is necessary for our mutual legitimate interests to enable us to offer you customer service help and support.

Marketing
We use your personal data to inform you about our products via e-mail and social media. In order to do this, we process your name and e-mail address. The processing of your personal data is based on your consent when you agree to receive marketing communications by registering for our newsletter. Exceptions to this are marketing via social media. Your data are retained for up to 3 years, but you have the right to contact us at any time to stop the processing of your data.

Cookies
Our website uses cookies. A cookie is a small text file that is stored on your computer/mobile device and contains no personal information. Cookies stored while you are visiting our website are called temporary cookies – they disappear when you close your browser. Cookies stored for longer are called permanent cookies. You can block the use of cookies at any time by deactivating cookies in your browser settings. However, this may prevent you from accessing certain features of our website.

We use third-party cookies to make it easy for you to share our content in social media.

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), you are entitled to see the information we hold about you. Please contact our customer services if you wish to make a subject access request, a data portability request, to unsubscribe from our marketing e-mails or to be removed from our database.

OTHER INFORMATION

Encryption – we use encryption technology in our website to protect your personal data. SSL stands for Secure Sockets Layer and ensures that all information transmitted between you and our company is encrypted.

Copyright – All content in our website is protected by the Bulgarian Copyright Law.

Data controller – Armina EOOD, company reg. No BG200134599